Frequently Asked Questions

Shipping and Returns FAQ

UPS Ground Ship Times

If you are purchasing a smaller item such as a bucket or just a 5-pack of Smencils from our order taker, shipping is based on UPS’s real time rates.They factor in your destination, shipping method, and weight of your package.

No. We only ship our products to U.S. addresses within the 48 contiguous States, excluding APO/FPO mailing address.

We accept these major credit cards: Visa, Mastercard, American Express, and Discover. You can also pay online using PayPal.

You can return any un-opened buckets/carriers within 90 days of delivery for refund.- The return delivery costs are the responsibility of the returner. Seasonal products are not eligible for return.

Click here to download our merchandise return form

If you receive any product with a material defect you can return it within 90 days of delivery for a refund.

Click here to download our merchandise return form

No, all sales are final.

No, all sales are final.

Fundraising Case Orders

Order processing is 1 – 3 business days and shipping time is an additional 1 – 5 business days depending on your location and chosen shipping method.

Shipping is Free on fundraising case orders within the 48 contiguous states.

No, not at this time. Please place one order per shipping address.

No, unfortunately we are not able to ship to PO Boxes or APO/FPO’s.

Fundraising FAQ

No, all of our products come to us assorted so we are unable to sell specific scents. Only Smart Smencils come with one scent – peppermint.

Yes, we do offer mix-a-case products. Download the Mix-a-Case order form or shop online

Yes, we accept purchase orders for case quantity orders. We do not accept purchase orders for any orders of less than a case; these must be prepaid with a check or credit card.

We are required to charge sales tax if the order is being shipped to schools within California (the same State that we are in). If you are ordering through a school outside of California (and having the order shipped outside of CA), then we do not charge sales tax.

For security purposes we require people ordering on net 30 terms to fill out this additional form. It states that if your invoice is not paid via check or credit card by the due date then we have authorization to charge the credit card placed on file. Furthermore, in the event of non-payment, the form gives us the authority to exercise our legal rights provided by the courts.

It depends. As a rule of thumb, we recommend starting off with 1 bucket/carrier of product per person selling. Because our products are non-perishable… and returnable to us, you are free to order as much product as you think your group might sell. If you over order, we will take back any un-opened product within 90 days of delivery. Seasonal products are not eligible for return. If you under order, just let us know and we will send you more.

We stand behind our products 100% and are committed to sending your supporters top-quality products. If they receive a product that does not meet their expectations, please ask them to contact us immediately at 1-866-763-6245 and we will be happy to discuss replacement or refund. We accept returns within 90 days of the ship date from our facility. A RA code is required to accept returns. Please contact us to receive an RA.

If your question was not answered on this board, feel free to email or call us. Contact us here

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