Frequently Asked Questions

Shipping FAQ

How much is shipping?

If you are purchasing a smaller item such as a bucket or just a 5-pack of Smencils from our order taker, shipping is based on UPS’s real time rates.They factor in your destination, shipping method, and weight of your package.

Do you ship outside the 48 contiguous states?

No. We only ship our products to U.S. addresses within the 48 contiguous States, excluding APO/FPO mailing address.

What payment methods do you accept?

We accept these major credit cards: Visa, Mastercard, American Express, and Discover. You can also pay online using PayPal.

Can I return fundraising group orders? (cases)

You can return any un-opened buckets/carriers within 90 days of delivery for refund.- The return delivery costs are the responsibility of the returner. Seasonal products are not eligible for return.

Can I return consumer purchases?

If you receive any product with a material defect you can return it within 90 days of delivery for a refund.

Can I return seasonal products?

No, all sales are final.

Can I return Mix-a-Case products?

No, all sales are final.

Click here to download our merchandise return form

Case Orders FAQ

How long will it take to receive my order?

Order processing is 1 – 3 business days and shipping time is an additional 1 – 5 business days depending on your location and chosen shipping method.

How much is shipping for cases?

Shipping is Free on fundraising case orders within the 48 contiguous states.

Can I ship to multiple addresses on one order?

No, not at this time. Please place one order per shipping address.

Can I ship to a PO Box or APO/FPO?

No, unfortunately we are not able to ship to PO Boxes or APO/FPO’s.

Fundraising FAQ

Can I purchase just one scent or specific scents?

No, all of our products come to us assorted so we are unable to sell specific scents. Only Birthday and Smart Smencils come with one scent.

Can I mix the products to make a case?

Yes, we do offer mix-a-case products. Download the Mix-a-Case order form or shop online

Can I use a purchase order?

Yes, we accept purchase orders for case quantity orders. We do not accept purchase orders for any orders of less than a case; these must be prepaid with a check or credit card.

I am purchasing through my school; does this mean it will be tax exempt?

We are required to charge sales tax if the order is being shipped to schools within California (the same State that we are in). If you are ordering through a school outside of California (and having the order shipped outside of CA), then we do not charge sales tax.

I’m placing an order on net 30 terms, why do I need to fill out the credit authorization form also?

For security purposes we require people ordering on net 30 terms to fill out this additional form. It states that if your invoice is not paid via check or credit card by the due date then we have authorization to charge the credit card placed on file. Furthermore, in the event of non-payment, the form gives us the authority to exercise our legal rights provided by the courts.

How much product should we anticipate selling for our fundraiser?

It depends. As a rule of thumb, we recommend starting off with 1 bucket/carrier of product per person selling. Because our products are non-perishable… and returnable to us, you are free to order as much product as you think your group might sell. If you over order, we will take back any un-opened product within 90 days of delivery. Seasonal products are not eligible for return. If you under order, just let us know and we will send you more.

What if someone is unhappy with their order?

We stand behind our products 100% and are committed to sending your supporters top-quality products. If they receive a product that does not meet their expectations, please ask them to contact us immediately at 1-866-763-6245 and we will be happy to discuss replacement or refund. We accept returns within 90 days of the ship date from our facility. A RA code is required to accept returns. Please contact us to receive an RA.

If your question was not answered on this board, feel free to email or call us. Contact us here>